Step One
Full Service Audit & Onboarding
£1,500 – £3,000One-Off Fee
Every client begins with a Full Service Audit. Before recommending solutions, we need to understand exactly how your organisation is performing. Our comprehensive diagnostic review identifies compliance risks, governance weaknesses, workforce challenges and opportunities for improvement. The audit becomes the foundation of your Quality Improvement Plan and ongoing consultancy programme.
Your Full Service Audit Includes
- CQC / Ofsted Inspection Report Analysis
- Comprehensive Quality Assurance Audit
- Governance & Leadership Review
- Safeguarding Audit
- Medication Systems Review
- Care Planning & Documentation Audit
- Staffing & Recruitment Review
- HR Compliance Review
- Staff Competency Analysis
- Training & Workforce Development Analysis
- Incident & Complaints Review
- Policies & Procedures Review
- Risk Assessment Review
- Website & Marketing Review
- Business Development Opportunities
- RAG Rated Improvement Plan
- Leadership Feedback Session
Following the audit you’ll receive a prioritised roadmap showing immediate actions, medium-term improvements and long-term strategic recommendations.
Emergency Turnaround & Crisis Support
Rapid-response consultancy when it matters most
Daily Consultancy Rates
Rapid response consultancy when your organisation needs immediate support. Ideal for:
- Inadequate CQC Ratings
- Requires Improvement
- Enforcement Action
- Embargoes
- Serious Safeguarding Concerns
- Crisis Management
- Inspection Preparation
- Registration Support
Ongoing Consultancy Subscription
Choose the level of support that best suits your organisation.
Essential
Everything you need for day-to-day compliance, governance and operational support.
Unlimited Ticket Support
Raise any question or concern through your secure portal and get a considered, senior-checked answer fast — no waiting for a monthly meeting, no per-query charges.
Trend Analysis & Early Risk Identification
We track your incidents, complaints and safeguarding data to spot patterns early, so you fix the cause before it becomes a CQC finding.
Policy & Document Reviews
We review your existing policies and care documents against current regulations and rewrite them so they’re inspection-ready.
Policy Creation
Need a policy you don’t have? We write bespoke, compliant policies tailored to your service — not generic templates.
Compliance Advice
Plain-English guidance on CQC requirements and inspection expectations, whenever you’re unsure of the right course of action.
Monthly Governance Review
A structured monthly review of quality, safeguarding, incidents and workforce, with a clear, prioritised action plan for the month ahead.
Most Popular
Essential Plus
Our most popular package. Everything in Essential, plus:
Nominated Individual Support
Direct support for your NI to meet their legal responsibilities with confidence and evidence oversight to CQC.
Leadership Mentoring
One-to-one mentoring for your registered manager to build the confidence and skills inspectors look for.
HR & Employment Support
Guidance on recruitment, disciplinaries and performance, keeping you on the right side of employment law.
Business Development Support
Help winning placements and growing occupancy — referrals, tenders and commissioner relationships.
Website Support
Keep your website professional and current — updates, fixes and improvements handled for you.
Marketing Support
Practical marketing to raise your profile and attract referrals and staff.
Monthly Teams Strategy Meeting
A dedicated monthly video meeting to review progress and keep your improvement journey on track.
Priority Ticket Queue
Your tickets jump to the front for the fastest possible turnaround.
Training & Workforce Development
Support to plan, source and evidence the training your workforce needs.
Governance Support
Hands-on help embedding governance systems so quality and oversight are demonstrable, not just documented.
Recommended for providers rated Requires Improvement or preparing for inspection.
Enterprise
For larger organisations or providers requiring intensive support. Everything in Essential Plus, plus:
Dedicated Lead Consultant
A named senior consultant who knows your service inside-out and is your single point of contact.
On-site Consultancy
In-person support at your service, where and when you need it most.
Inspection Attendance
A consultant alongside you during CQC inspection to support your team and represent your service.
Crisis Intervention
Rapid senior support when something serious happens — safeguarding, serious incidents, embargoes or enforcement.
Mock CQC Inspections
A full rehearsal inspection with an honest rating and a plan to close every gap before the real thing.
Leadership Workshops
Tailored workshops to develop your leadership team’s capability and consistency.
Commissioner Meetings
We support and attend meetings with commissioners to protect and grow your contracts.
Bespoke Reporting
Custom quality and performance reporting built around your board’s questions.
Strategic Growth Planning
A clear plan for sustainable growth — new services, occupancy, quality and financial resilience.
Unlimited Executive Support
Direct, unlimited access to senior leadership for the decisions that matter most.
Ideal for organisations undergoing significant change or recovery.
What’s Included Every Month?
An experienced multidisciplinary team behind every ticket
No matter which package you choose, you’ll have access to experienced professionals who understand the realities of running adult social care services. Our multidisciplinary team includes:
- Social Workers
- Former Registered Managers
- Governance Specialists
- HR Professionals
- Compliance Consultants
- Workforce Development Specialists
- Business Development Consultants
- AI-Powered Compliance Technology
Whenever you need support, simply submit a request through our secure online consultancy portal. Tap any question below for an example.
Need us to review a safeguarding concern? +
e.g. “A staff allegation has been made — what are our first steps?” We guide your notifications, response and investigation.
Need help with an inspection? +
e.g. “Inspectors are coming next week.” We ready your evidence, your team and your Registered Manager.
Need a policy reviewed? +
e.g. “Is our medication policy CQC-ready?” We return it marked-up and compliant.
Need website updates? +
e.g. “Update our CQC rating and services page.” We make the change for you.
Need marketing support? +
e.g. “Occupancy is low.” We run a local campaign to bring in referrals.
Need governance advice? +
e.g. “Our audits aren’t catching problems.” We rebuild your governance dashboard and audit schedule.
Your request is prepared by one of our experienced consultants before being reviewed and approved by a senior consultant, ensuring practical, high-quality advice every time.
When You Need Us Personally
Beyond the ticket — where we come to you
Most consultancy is delivered through our secure online portal, allowing us to respond quickly while keeping subscriptions affordable. Where additional support is required, we can also provide:
- Telephone Consultations
- Microsoft Teams Meetings
- On-site Consultancy
- Inspection Attendance
- Crisis Support
- Executive Coaching
These services are not included as standard. Depending on your subscription package they may be included, or charged on a pay-as-you-go basis — we’ll always agree any additional cost with you in advance.